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Support

Help using the PlanPoint suite

Here are our PlanPoint App & Platform support documents. If you have any further questions or require more technical support, please contact us directly and submit a support ticket.

General Support

How to Use the Platform

The following is a walkthrough for general use of the platform.

Synchronisation, Drafts and Working in Low Signal

This walkthrough will outline the process of creating a draft and syncing your plans to the platform.

How does PlanPoint Mobile work on my smartphone?

More on how PlanPoint Mobile uses GPS to allow you to map ducts based upon your location.

Using PlanPoint Mobile in the Field

More about using PlanPoint Mobile on any device, quickly locating and mapping jointing chambers and manholes automatically using GPS

How accurate is PlanPoint?

How PlanPoint leverages GPS, with map generation handled by Google Maps as a third party.

What can I do with my Plans?

More on completed plans and the ability to share a plan on My PlanPoint

How to Install and Begin Using PlanPoint

New user? You’ll receive an email with a link to download the PlanPoint app, via the Apple App Store or Google Play Store.

What exactly is PlanPoint?

You can use PlanPoint Mobile to perform accurate A55s and excavation plans in the field.

Creating Plans

Creating a New Track

This walkthrough explains how to create a plan for a new track.

Creating a Blockage A55

This walkthrough explains how to create a plan for blockages.

Creating a Desilt A55

This walkthrough explains how to create a plan for a desilt.

Using the platform

How to Use the Platform

The following is a walkthrough for general use of the platform.

Working with an Individual Plan

The following is a walkthrough for working with an A55 plan

DFE’s within the Platform

The following walkthrough shows how to work with DFE’s submitted to the platform